In this article, we explain what Trace Mode is, how to enable it, and how it can help with troubleshooting.
What is Trace Mode?
When Trace Mode is enabled, the VPN application saves detailed logs and diagnostic information on your PC. These logs provide additional information that helps our support team analyze, debug, and resolve your issue more efficiently.
%Date%-console.log
Includes the Logentries from the VPN Client Console.
%Date%-tgbike.log
Same as the console log but can include process-related information.
%Date%-TGBIKENG.log
Debug log of the TGBIKE System Process.
%Date%-VpnCfgDbg.log
Shows Debug Information about the Operating System as well as internal config handlings.
%Date%-VpnDbg.log
Shows the complete Debug-Trace and statuses of ongoing VPN connections.
%Date%-vpnstarterdbg.log
Same as above but in more detail as to the working memory.
%Date%-VpnTokenDbg.log
Same as "VpnCfgDbg.log"
Why do we need the Trace mode?
The Trace mode gives us a more detailed inside of the Tool.
It allows as to debug and solve your Problems more efficiently.
How can we activate the Trace mode?
Open the VPN client
Click on the 3 Horizontal Lines to access the Connection Panel Configuration
Then press "Ctrl+Alt+T" to enable the "trace mode"
Where can we find the Logs?
You can find the Logs under:
Perpetual (old) client:
C:\ProgramData\Zyxel\ZyWALL IPSec VPNSubscription-based (new) client:
C:\ProgramData\Zyxel\SecuExtender IPSec VPN Client\LogFilesPlease send these files to the support agent if needed.
Contact our Support
How to contact the Support Team?
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