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Submit Request

Use this form to submit your questions to Zyxel's Technical Support Center. You can also enter any additional comments or suggestions on how the Zyxel Service and Support can serve you better. We want doing business with us to be simple. Please tell us as much about your problem as possible to help us quickly resolve your problem.

Normal Business hours for Tech Support are 8am-5pm Pacific Time, Monday through Friday. Please note that any information you supply is protected by the terms of Zyxel Communications privacy policy.

An AI will analyze your ticket content and completed fields to automatically generate a new subject line when you receive the ticket confirmation.

In order to offer the most accurate and efficient support, kindly provide comprehensive details about your request. Including information such as the Product Model, issue description, and any steps already taken will help us better understand your support needs. The more specific and detailed your information, the more qualified and helpful our first response will be. Thank you for your collaboration in ensuring a prompt and effective resolution.

This portal is for North America and Central America customers. If your country is not on the list please refer to https://support.zyxel.eu/hc/en-us if your country is part of EMEA or for all other regions: https://www.zyxel.com/form/contact_support.shtml to receive Support for your region.

If you can not find your product during the search, please type in "others" to continue.

Please make sure you are using the latest version of the software client before submitting an inquiry. You can download the client from https://www.zyxel.com/support/download_library.shtml

Enter your Nebula Organization Name and enable Support Remote access, so we can verify your site: https://support.zyxel.eu/hc/en-us/articles/360001661654

Enter the Nebula Site Name correctly, so we can directly start checking your issue.

Discover where to locate your Serial Number by visiting: https://support.zyxel.eu/hc/en-us/articles/360001473174-Zyxel-Devices-Finding-the-Model-Name-and-Serial-Number

Please make sure your firmware is up-to-date before raising a ticket to Support: https://www.zyxel.com/support/download_library.shtml

Please download the tool here: https://get.teamviewer.com/zycampus

The Username should be an Administrator Account.

Add file or drop files here

    Phone Support (For North America Customers)

    As a Registered Customer, please sign in to our support portal, to access our phone support services.

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