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Submit Request

Use this form to submit your questions to Zyxel's Technical Support Center. You can also enter any additional comments or suggestions on how the Zyxel Service and Support can serve you better. We want doing business with us to be simple. Please tell us as much about your problem as possible to help us quickly resolve your problem.

Normal Business hours for Tech Support are 8am-5pm Pacific Time, Monday through Friday. Please note that any information you supply is protected by the terms of Zyxel Communications privacy policy.

Please enter the subject of your request. Example: USG310 / High CPU usage

Please enter the details of your request.

This portal is for North America and Central America customers. If your country is not on the list please refer to if your country is part of EMEA or for all other regions: to receive Support for your region.

If you can not find your product during the search, please type in "others" to continue.

Please make sure you are using the latest version of the software client before submitting an inquiry. You can download the client from

Please enable Support Remote access, that we can verify your site:

The Site you want us to check

Please make sure your firmware is up-to-date before raising a ticket to Support:

Please download the tool here:

The Username should be an Administrator Account.

Add file or drop files here

    Phone Support (For Registered Resellers/Partners Only)

    As a Registered Customer, please sign in to our support portal, to access our phone support services.