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Submit Request

Use this form to submit your questions to Zyxel's Technical Support Center. You can also enter any additional comments or suggestions on how the Zyxel Service and Support can serve you better. We want doing business with us to be simple. Please tell us as much about your problem as possible to help us quickly resolve your problem.

Normal Business hours for Tech Support are 8am-5pm Pacific Time, Monday through Friday. Please note that any information you supply is protected by the terms of Zyxel Communications privacy policy.

Please enter the subject of your request. Example: USG310 / High CPU usage

In order to offer the most accurate and efficient support, kindly share comprehensive details about your request. Your specific and detailed information will help us understand the nature of your support needs, allowing us to provide you with the best assistance possible. Thank you for your collaboration in ensuring a prompt and effective resolution.

This portal is for North America and Central America customers. If your country is not on the list please refer to if your country is part of EMEA or for all other regions: to receive Support for your region.

If you can not find your product during the search, please type in "others" to continue.

Please make sure you are using the latest version of the software client before submitting an inquiry. You can download the client from

Please enable Support Remote access, that we can verify your site:

The Site you want us to check

Please make sure your firmware is up-to-date before raising a ticket to Support:

Please download the tool here:

The Username should be an Administrator Account.

Add file or drop files here

    Phone Support (For North America Customers)

    As a Registered Customer, please sign in to our support portal, to access our phone support services.