[IPCam] IP camera troubleshooting guide

Unable to retrieve IPC camera IP address using setup software or router DHCP client list:

Make sure the camera is powered ON and connected to the network using an Ethernet cable.
If the ZyXEL eaZyWizard cannot detect the device, try disabling the computer's firewall to make sure it is not blocking the eaZyWizard scan.
If the IPC camera is not showing up on the router DHCP client list please try rebooting the router.
Press and hold down the RESET button on the IPC camera for 10-15 seconds to delete any configuration on the camera that may be causing the issue.
Contact Zyxel Technical support for additional support. Support is available Monday through Friday from 8AM to 5PM PT @ 800-255-4101 option 5. You can also get email support by completing the "Support Request Form" here.

Verify the NAS/NFS status for the directory and make sure the connection has not Failed.
If NAS/NFS status show the connection is Online, please check the directory permission. Make sure the directory has read/write permission.
If the NAS/NFS server has a firewall enabled, please disable to make sure it is not the blocking/stopping the read/write traffic.
Make sure firmware on the IPC camera us up to date
Make sure NAS/NFS server is running the latest build (version)
Possible compatibility issue between IPC and server, please try different server if possible
Contact Zyxel Technical support for additional support. Support is available Monday through Friday from 8AM to 5PM PT @ 800-255-4101 option 5. You can also get email support by completing the "Support Request Form" here.

Software is only compatible with Windows computers. Running setup wizard is necessary to get the camera registered with cloud service.
Download digital copy of the setup CD if something is wrong with the CD copy. You can download the setup utility from our FTP site here.
Try a different disc drive or computer if possible.
Contact Zyxel Technical support for additional support. Support is available Monday through Friday from 8AM to 5PM PT @ 800-255-4101 option 5. You can also get email support by completing the "Support Request Form" here.

If the IPC camera is unable to establish a wireless link, please check to make sure the wireless base station is not programmed to hide the SSID broadcast.
Rule out wireless base station encryption as the issue by disabling security and verify the IPC cam can connect. If IPC cam connects on an unsecure network select the lowest security type and see if the camera can connect. Increase the security method each time, issue may be on the security mode being used or special characters on the wireless password. The IP camera supports WEP, WPA and WPA2-personal encryptions.
Disable MAC Filtering on the wireless base station (if enabled).
Contact Zyxel Technical support for additional support. Support is available Monday through Friday from 8AM to 5PM PT @ 800-255-4101 option 5. You can also get email support by completing the "Support Request Form" here.

Verify the wireless channel setting on the wireless base station. If the AP is set for an automatic channel selection please disable this feature. During an automatic channel selection the wireless base station will disconnect any associated devices while it changes to a different channel.
Check the environment for wireless interference. The cameras support 2.4GHz Wi-Fi standard, if there are too many wireless signals using the 2.4GHz wireless spectrum they can cause interference which will impact the Wi-Fi performance and stability. The stronger the interference, the more impact it will have on the connection. Devices like microwave ovens, baby monitors, cordless phones and Bluetooth utilize radio waves on the 2.4GHz spectrum, these devices will impact the Wi-Fi performance when in use.
Distance can also impact the stability of the Wi-Fi connection. If a client is out of the coverage area or too far (outer limits) where the signal is weak, wireless drops will be an issue. Running a site survey is recommended to detect dead spots and distance the Wi-Fi signal travels.
Make sure the antenna or USB dongle on the IPC cam is secure.
Contact Zyxel Technical support for additional support. Support is available Monday through Friday from 8AM to 5PM PT @ 800-255-4101 option 5. You can also get email support by completing the "Support Request Form" here.