Overview

A WAN (Wide Area Network) connection is an outside connection to another network or the Internet.  It connects your private networks, such as a LAN (Local Area Network) and other networks, so that a computer in one location can communicate with computers in other locations.

Supported Devices

EMG1302-R10A
EMG2306-R10A
EMG2926-Q10A
EMG3425-Q10A

WAN Setup

Access your router's web configuration screen by opening a web browser (Internet Explorer, Firefox, etc.) and enter your routers configuration address on the address bar (http://<EMG_IP_Address>). Enter the administrator credentials when prompted and login.  Default ZyXEL credentials are admin/1234, this information may be different if device is running custom ISP (Internet Service Provider) settings.

From the status page click on the Configuration menu icon on the far left. 

From the configuration menu select Network → WAN and edit the default WAN profile by clicking the  icon under the “Modify” column.  This walkthrough will cover the setup for the two most common WAN configurations.

IPoE

IPoE (Internet Protocol over Ethernet) is the name assigned to a connection that does not require authentication credentials to establish a connection to the internet.  This connection method is used by most service providers including cable, T1 lines, fiber optic and some xDSL.

• Encapsulation – Be sure to set to IPoE
• VID – This setting is optional and for the most part this field will remain empty.  This option might be used if the service provider issues multiple types of service (ex: voice, TV, internet) and VLANs are used to separate traffic.
• IP Address – Most service providers (for residential areas) provide IP addresses automatically to their subscribers.  This option is set to Obtain an IP Address Automatically by default cause it is the most common connection type.  If you are paying to lease a static IP address please select the Static IP Address option and enter the IP info provided by the ISP.
• DNS Servers – If the IP information is being provided by the service provider automatically, the device will also receive the DNS server info automatically as long as these server settings are set to Obtain From ISP.  Select User-Defined if you wish to use third-party DNS servers (such as Google’s DNS servers) or are leasing a static IP address from the ISP, this will allow you to manually enter the desired DNS server addresses.  Select None if you do not want to configure the DNS server entry.
• All other settings must remain un-configured unless told otherwise by your internet service provider.
• Click Apply to save the changes.
  

PPPoE

PPPoE (Point-to-Point Protocol over Ethernet) is commonly used by xDSL providers who require their subscribers to authenticate before receiving internet access. This connection type requires a username and password be entered to authenticate the connection.

• Encapsulation – Be sure to set to PPPoE
• VID – This setting is optional and for the most part this field will remain empty.  This option might be used if the service provider issues multiple types of service (ex: voice, TV, internet) and VLANs are used to separate traffic.
• PPP Username – Enter the user name for the PPPoE account.  This is usually the primary email address for the account.
• PPP Password – Enter the passcode for the PPPoE account.
• PPP Auto-Connect – Enable this feature to have a connection that is always up (always available).
• WAN IP Address Assignment – Most service providers (for residential areas) provide IP addresses automatically to their subscribers.  This option is set to Get automatically from ISP by default because it is the most common connection type.  If you are paying to lease a static IP address please select the Use Fixed IP Address option and enter the IP info provided by the ISP.
• DNS Servers – If the IP information is being provided by the service provider automatically, the device will also receive the DNS server info automatically as long as these server settings are set to Obtain From ISP.  Select User-Defined if you wish to use third-party DNS servers (such as Google’s DNS servers) or are leasing a static IP address from the ISP, this will allow you to manually enter the desired DNS server addresses.  Select None if you do not want to configure the DNS server entry.
• All other settings must remain un-configured unless told otherwise by your internet service provider.
• Click Apply to save the changes.
  

Troubleshooting the Internet Connection

Cable Modem(s)

1. If you use a cable modem you will need to reset the modem cache so it allows the EMG router to establish the internet connection.  To reset the cache you can:
• Press the RESET button on the modem and hold it down for 15 seconds. (If there is a reset button available)
• Call your ISP (Internet Service Provider) and have them reset your internet connection.
• Power down the modem completely (if the modem has a battery backup you will need to remove the battery first) for 5 minutes.
2. If you have a modem/router combination, please call your service provider and ask them to BRIDGE the device so it only functions as a modem.

xDSL Modem(s)

1. Most xDSL modems are modem/router combination, it is highly recommended to contact the ISP (Internet Service Provider) and have them BRIDGE the device.
• Once the modem is bridge you will need to find out from your service provider if the connection is “PPPoE” or “Ethernet”.  If the connection is Ethernet all you need to do is make sure the modem and router are connected and power OFF the EMG router to 10 seconds and power back ON.
• If the connection type is PPPoE, obtain the username and password credentials for the PPPoE account.
2. The most commonly used IP address for xDSL modem/routers is 192.168.1.x, this is also the IP address used by the EMG routers LAN.  This will create an IP conflict and internet traffic may not work.  In this case it is a good idea to change the LAN IP of the EMG router to eliminate the conflict.