How to report wrong GEO-IP Address locations

Here we will show you how to report a wrong location from the GEO-IP feature.
Once you recognise an IP Address matching the wrong country in our GEO-IP feature, you can report it directly to our external Vendor, "MaxMind", who is responsible for the signatures we are using.

On our Security Devices, you can check the location as follows:

Go to: Configuration -> Object -> Address / Geo IP -> Geo IP

Check the signature and if needed, use the " Update Now" Button:

You can activate the Auto Update function to avoid manual activities:

To check if the country for your IP address is correct, please enter the IP Address here:

Click the "IPv4 to Geography" Button:

and it will show you the country which is linked to the IP Address:

If this is not the correct country, feel free to fill out the form from "MaxMind" to correct the Database.

To report such a case, please visit:
https://support.maxmind.com/geoip-data-correction-request/correct-a-geoip-location/

Here you can add the affected IP Address, select the correct Country, City, Postal Code and Email Address.

As example:

Once you send it, it will take some days/weeks until the signature is updated. This depends on the Vendor.