[FAQ-E] - Reliability & Recovery – FAQs on Data Backup, Service Continuity, and Incident Response

Here we answer frequently asked questions about how Nebula ensures platform robustness, recovers from failures, and maintains user data integrity.

❓ Is data in Nebula backed up regularly?

Users often ask how safe their configurations and logs are.
Answer:

• User configuration data is backed up daily.
• Monitoring data is protected through high-availability (HA) replication.
• Both methods ensure recovery in case of system failure.

❓ Can all data be restored if something happens to the Nebula infrastructure?

Business-critical environments need reassurance of full data recovery.
Answer:

• Yes. Both configuration and monitoring data can be restored using backups and replicas. This ensures users and clients experience no loss or service impact during incidents.

❓ Does Zyxel offer any guaranteed recovery time (RTO)?

Many admins want to know how fast services are restored after an issue.
Answer:

• Nebula is designed for high availability and fault tolerance. While there’s no formal RTO guarantee, Zyxel teams respond quickly to minimize any disruption and restore services as soon as possible.