Nebula [MyZyxel/Nebula] - How to Activate Two-Factor Authentication for Nebula/MyZyxel portal access

This article will provide instructions on enabling Two-Factor Authentication [2FA] for the MyZyxel portal and Nebula CC  using an authenticator app.

Overview:

Two-Factor Authentication adds another level of security to the MyZyxel portal page and Nebula Cloud Controller by requiring users attempting to log in to the account and provide a 6-digit randomized code to confirm identity.  

Accessing 2FA Feature:

Go to https://portal.myzyxel.com and log in to your MyZyxel account or create a new account.

• Once logged in, click on the "Manage account" option on the top right

• From the account, menu clicks the "Two-Factor Authentication" tab and enable it.

By default, this option is disabled.  You have the option to have a 2FA code emailed to you or use an authenticator app to generate the code.  There are several authenticator apps you can download, Google Authenticator is the most popular. 

Configuring Authenticator App:

To enable the Two-Factor Authentication feature, do the following:

• Select one of the two verification types (Google Authenticator take an example)
• Click the Apply button
• A window will pop up with the instruction to configure your authenticator App

• Click the Verify button when you have entered the 6-digit code to verify the setup
• If the code has not expired during verification, you will receive the following Message in the Portal

• Store backup codes in a reliable location and click the Done button to finish the 2FA setup.
• When you attempt to login to MyZyxel or Nebula Cloud account, you will be prompted for a 2FA code.
  

Using Email Code

• To enable the Two-Factor Authentication feature, do the following:
• Select one of the two verification type (Email Verification).
• A window will pop up with the instruction to configure your authenticator app.

• Check your email account for the verification code.  
• Enter the 6-digit verification code on the "Enter Code" field.
• Click the Verify button when you have entered the 6-digit code to verify the setup.

• Additionally, you can add a backup email account in the "Backup email" field.

• When you attempt to login to MyZyxel or Nebula Cloud account, you will be prompted for a 2FA code.