Nebula [Site/Organization] - How to create/delete or change owner/transfer of organization and site on Nebula Control Center?

If you're just getting started with Nebula Control Center, you may have had the following questions: "How can I create an organization or site?" and "How can I delete a site or organization if I no longer need it?". Neither is the question of transferring the organization to another owner, in other words "change owner". In this article, we will address all of these questions and provide step-by-step guides on how to add or remove an organization or site. Also, explore how to create a website and organization using the Nebula App mobile app.

Note: Remember to exercise caution when deleting an organization or site, as this action is irreversible and will result in the permanent loss of data.

Creation - Organization or Site via Web

To create an organization or site in Nebula, follow these simple steps:

Organization Creation:

• Login to your Nebula account using your credentials. In the top bar, you will see a dropdown box labeled "Organization:"
• Look for the "Create Organization" option and click on it.

• You'll be prompted to provide a name for an organization. Choose a unique and descriptive name that reflects the purpose of the organization. When creating an organization, you can also specify a site. At the same time, you can create a site by entering its name on the line below the organization. At the same time, you must specify the site. You can create additional sites later.

• After naming your organization, click on the "Create" button, on the next window, you can add the device right away or do it later. Instructions on how to add devices are available at the link: 
  Nebula - Registering a device Manually or via QR Code
  Nebula - Register a USG FLEX & ATP gateway in Nebula Control Center [ZTP]
  
  

 

• Congratulations! Your organization is now created and ready for further customization. We offer 30 days free trial for each kind of service per demand.
  Note: You can activate once per service type and cancel it anytime during the trial period.

Site Creation:

If your organization is already created, and you need to create a new site or additional one, the steps below will help you do just that. After creating an organization, access the dashboard of your newly created organization.

• Login to your Nebula account using your credentials. In the top bar, you will see a dropdown box labeled "Site:"
• Look for the "Create Site" option and click on it.

• You will be asked to enter a name for your site. Pick a suitable name.

• Upon entering the site name, click on the "Create site" button to complete the site creation process.
• Your site is now set up, and you can start adding devices and customizing them to your preference.

Create - Organization or Site via Nebula App 

Alternatively, you also can create the organization and site via the Nebula App. This can be achieved by opening the Nebula App, logging in with your account, and tapping on "Create Organization" to start the initial setup process. Name the organization and site, then tap on "Create", Scan your device QR code, configure the ZTP and once done, go to Dashboard.

 

Transfer - Organization or Site

The answer to the question "Can I transfer my organization to another account in Nebula?" is quite simple, and we describe how to do it in this article below.

Much more complicated is the question of transferring the site and its devices to another organization, for the answer to this question read the article at the link: Nebula [MSP portal]: Move a Site and its devices to another organization?

Note: only you can handle ownership transfers. The support team can't do transfers for you. For individual devices, it's different and If you are interested in the question of transferring or deleting devices, read the article at the link:  Nebula [Devices] - How to register/transfer/delete devices in Nebula? 

• Back to migrating the organization, Log in to your Nebula account using your credentials

Go to Organization-wide > Administrators

• Click "Add" In the window that appears, fill in all fields as in the example below and click "Create admin" Make sure to have a second account set as Administrator and set the "Delegate Ownership" activated.

• To make the changes take effect click on the "Save" button

• After that, you can change the ownership of an account using the new button "Change Owner":

You will then have to confirm your choice. To do this, check the "This action will cause you to lose ownership rights including Nebula devices under this organization. Do you want to continue?" box and click on the "YES" button
Note: The process will take a while, it will automatically reload the privilege when the task is done.

After that, you can see that the former Owner now only is an Administrator. If needed, feel free to delete the Administrator to make the new Owner the only account able to access the transferred Organization.

More information on administrator roles and privileges: Administrator roles & privileges in Nebula Control Center

Delete - Organization or Site

If you have a site or organization that is no longer needed, you can easily remove it from your Nebula account:

Deleting a site:

• Login to your Nebula account using your credentials. In the top bar, you will see a dropdown box labeled "Site:" In the drop-down window, select "Organization Portal". Inside the organization dashboard, find the list of sites associated with the organization.

• Find the site you want to delete, check the box next to the site, and click the delete button. Then you will see the warning "Deleting sites is irreversible; all configuration and client data associated with those sites will be lost! " Click "Delete Site."

• Your site will be permanently removed from Nebula.

Deleting an Organization:

• Login to your Nebula account using your credentials.
• Go to "Organization-wide manage" -> "Organization settings"  and scroll down the page to Delete this organization.

• Click on the "Delete organization" button. After that, you will see a warning message "Deleting an organization cannot be undone! Are you sure you want to delete this organization?

• Click on the "Delete organization" button and after that, you will see a warning message "Deleting an organization cannot be undone! Are you sure you want to delete this organization?". If you are sure, check the Acknowledge checkbox and click the "Delete" button.

• The organization and all associated sites will be deleted from Nebula.
  
  

   

What could go wrong?

• Cannot delete organization - it still has administrators and sites.

• You can delete this organization only if it has no sites, administrators, users, licenses, or devices registered in this inventory. Please check your setting below: sites, administrators, licenses/devices of devices.

Check the list of administrators

• If you have previously created an administrator for the site or provided access for Zyxel tech support, then administrators may be listed. Please note, the list also contains the owner, the owner does not need to be deleted. 
• Go to "Organization-wide manage"

Check the list of sites

• If this organization still has sites, please delete all sites. How to delete the site is described in this article Above. 

Check the list of licenses/devices

• How to delete or transfer devices or licenses can be found in the article at the link:
  Nebula - Transfer devices to another organization or site
  How to transfer your used Nebula device License to other devices?

Remember to exercise caution when deleting an organization or site, as this action is irreversible and will result in the permanent loss of data.